WCPOS FAQ
  • Introduction
  • Hardware
    • What credit card readers are compatible with WooCommerce POS?
    • What receipt printers are compatible with WooCommerce POS?
    • What barcode scanners are compatible with WooCommerce POS?
  • Display
    • Which browsers are compatible with WooCommerce POS?
    • How do I get taxes to show in the POS?
    • Why aren’t my product images showing?
    • Why aren’t my products showing?
    • How do I clear the local data?
  • Error Messages
    • Why am I getting a 404 Error – Page Not Found?
    • Why am I getting a Time Out error?
    • Why am I getting a SyntaxError?
    • Why am I getting a 500 Internal Server Error?
    • Why am I getting an IndexedDB Error?
    • Why am I getting an Exceeded Quota Error?
  • Integrations
    • Which payment gateways are compatible with WooCommerce POS?
  • Settings
    • Why aren't my settings saving?
Powered by GitBook
On this page

Was this helpful?

  1. Display

Why aren’t my products showing?

First check the POS system status. If you are still having problems send a message using the support form.

PreviousWhy aren’t my product images showing?NextHow do I clear the local data?

Last updated 4 years ago

Was this helpful?

When setting up WooCommerce POS for the first time it is possible that you run into an error loading the products. If you are experiencing an issue like this - your first stop should always be the support page. There is a link to the support page in the menu, top left on the POS screen.

How to find the Support Page in WooCommerce POS

On the support page you will see a POS system status report. This will contain tests for the most common problems. If one of the tests fails you will see a red cross on the status report. Please follow the instructions given until you see all green ticks.

POS System Status

If you POS passes all the tests and you are still having problems please send a message using the support form provided. The form will attach your system status report and some other important information that will help us diagnose the problem.